Shipping policy

Last updated: March 29, 2026

1. Overview

At Compressed Sofas Australia, we partner with trusted furniture logistics providers to ensure your order is delivered safely and efficiently.

This policy outlines important information regarding dispatch times, delivery estimates, and pre-order items. By placing an order, you agree to the terms outlined below.

2. Order Processing & Dispatch

In-stock items are typically dispatched within 1–2 business days
Orders are processed Monday to Friday (excluding public holidays)
Once dispatched, you will receive a confirmation email with tracking details (if available)

Delays may occur during peak periods, sales events, or due to external factors beyond our control.

3. Pre-Order Items & Lead Times

Some of our products are offered on a pre-order basis due to high demand.

Estimated pre-order arrival dates are displayed on product pages
These dates refer to when stock arrives at our warehouse, not delivery to your address
Once stock arrives, orders will be dispatched as soon as possible

By purchasing a pre-order item, you acknowledge and accept that:

Total delivery time = pre-order lead time + delivery timeframe
Delays in pre-order arrivals may occur due to manufacturing or logistics factors

4. Delivery Timeframes

Delivery times are calculated from the date of dispatch and are estimates only.

Metro Areas

Melbourne: 3–6 business days
Sydney: 3–6 business days
Canberra: 5–8 business days
Brisbane: 5–8 business days
Adelaide: 5–8 business days
Perth: 10–14 business days

Regional Areas

VIC regional (e.g. Ballarat, Bendigo): 5–8 business days
All other areas: 12–18 business days

Delivery times may vary depending on item size, location, and carrier availability.

5. Delivery Conditions

Customers must ensure that delivery details provided are accurate and complete
Large furniture items may require suitable access (e.g. stairs, elevators, doorway clearance)
Failed delivery due to incorrect information or inaccessibility may result in additional delivery fees

If no one is available to receive the delivery, the carrier may:

Leave the item in a safe place (if permitted), or
Re-attempt delivery (additional fees may apply)

6. Delays & Liability

Delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to:

Carrier issues
Weather conditions
Supply chain disruptions
High demand periods

Delays in delivery do not entitle customers to cancel orders or request refunds, except where required under Australian Consumer Law.

We are not liable for delays caused by third-party carriers or circumstances beyond our reasonable control.

7. Risk & Responsibility

Risk of loss or damage passes to the customer upon delivery, to the extent permitted by Australian Consumer Law.

We strongly recommend inspecting your item upon delivery.

8. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery
Provide your order number and clear photos of the issue
We will assess and provide a resolution in accordance with Australian Consumer Law

9. Split Shipments

In some cases, orders may be shipped in multiple packages or at different times, especially if items are sourced from different locations or include pre-order products.