Privacy policy
Last updated: 8 August 2026
Boneless Couch ("we", "us", or "our") operates the website bonelesscouch.com.au.
We respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.
Information You Provide
When you place an order, create an account, subscribe to marketing communications, or contact us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Customer service communications
- Payment-related information processed through our payment providers
We do not directly store your full credit card details.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on the website
- Referring website
- Website interactions
- Cookie and similar technology information
This information helps us operate, secure and improve our website and services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Send order confirmations and delivery updates
- Provide customer support
- Respond to enquiries
- Process returns, refunds or warranty-related requests
- Improve our products, website and customer experience
- Maintain website security and prevent fraud
- Comply with legal and regulatory requirements
- Send marketing communications where you have consented or where otherwise permitted by law
You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.
3. Payments
Payments made through our website are processed by third-party payment providers, which may include Shopify Payments, PayPal and other payment services made available at checkout.
We do not directly store your complete payment card details.
Payment information is processed by the relevant payment provider in accordance with its own privacy and security policies.
Our online store is hosted by Shopify, which provides the ecommerce platform used to operate our website and process transactions.
4. Cookies and Tracking Technologies
We and our service providers may use cookies and similar technologies to:
- Operate essential website functions
- Remember your preferences
- Maintain your shopping cart
- Understand website usage
- Measure website performance
- Improve our services
- Prevent fraud and improve security
- Measure advertising and marketing performance
- Deliver relevant advertising where permitted
You can manage cookies through your browser settings and, where available, through cookie or privacy controls on our website.
Disabling certain cookies may affect some website functionality.
5. How We Share Your Information
We may share personal information with service providers where reasonably necessary to operate our business and provide our services.
These providers may include:
- Shopify and ecommerce service providers
- Payment processors
- Shipping and logistics providers
- Warehousing and fulfilment providers
- Customer service platforms
- Analytics providers
- Email and marketing platforms
- Advertising platforms
- IT, security and fraud prevention providers
- Professional advisers where reasonably necessary
We do not sell your personal information to third parties.
We may also disclose information where required by law, regulation, court order, or other lawful authority.
6. Overseas Service Providers
Some of the third-party services we use may store or process information outside Australia.
For example, Shopify, payment providers, analytics platforms, advertising services and other technology providers may operate servers or businesses in multiple countries.
Where appropriate, we take reasonable steps to work with reputable service providers that maintain appropriate privacy and security practices.
7. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary for purposes including:
- Processing and fulfilling orders
- Providing customer service
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Enforcing our agreements and policies
- Meeting accounting, tax and legal obligations
When information is no longer reasonably required, it may be deleted, anonymised or securely retained where required by law.
9. Accessing or Correcting Your Information
You may contact us if you would like to:
- Request access to personal information we hold about you
- Correct inaccurate or outdated information
- Update your contact details
- Request deletion of certain information where appropriate
- Withdraw marketing consent
- Ask questions about how your information is handled
Some information may need to be retained for legal, accounting, fraud prevention or transaction record purposes.
To make a request, contact us at:
We may need to verify your identity before processing certain requests.
10. Marketing Communications
If you choose to receive marketing communications from us, we may send information about products, offers, promotions or other updates.
You can unsubscribe at any time by:
- Using the unsubscribe link in a marketing email, or
- Contacting us at support@bonelesscouch.com.au
Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to your orders or customer service requests.
11. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of those third-party websites.
We recommend reviewing the privacy policies of any third-party services you use.
12. Children’s Privacy
Our website and products are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate authorisation where required.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.
13. Privacy Complaints
If you have a question or concern about how we have handled your personal information, please contact us at:
We will review your enquiry and aim to respond within a reasonable timeframe.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will be published on this page together with the date it was last updated.
15. Contact Us
For questions, requests or concerns relating to this Privacy Policy or your personal information, please contact:
Boneless Couch
Website: bonelesscouch.com.au
Email: support@bonelesscouch.com.au