Refund policy
Return & Refund Policy
14-Day Return Policy
We offer a 14-day return window for eligible items. You have 30 days after receiving your item to request a return. This gives you more time than most furniture retailers to make sure you're completely happy with your purchase.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Returned within 14 days of delivery
- In its original, unopened packaging
- Unused and in the same condition as received
- Accompanied by proof of purchase
Important: Compressed Sofa Packaging
Due to the nature of our vacuum-compressed sofas, please note the following before opening your sofa:
- Once the sofa has been unpacked and expanded, it cannot be recompressed or repackaged
- We strongly recommend inspecting the outer packaging for any damage before opening
- If you are considering a return, do not open the packaging — contact us first
- Opened sofas are only eligible for return if a manufacturing defect is confirmed
Damaged or Defective Items
We take quality seriously. If your sofa arrives damaged or defective:
- Contact us within 48 hours of delivery at cs@compressedsofas.com.au
- Provide your order number, photos of the damage, and a brief description
- We will arrange a replacement or full refund at no cost to you
- Return shipping will be covered by us for all defective items
Change of Mind Returns
We understand that sometimes things don't work out. For change of mind returns:
- Item must be in original, unopened packaging
- A 10% restocking fee applies
- Return shipping costs are the customer's responsibility
- Refund will be issued once we receive and inspect the item
Non-Returnable Items
We are unable to accept returns for:
- Opened or expanded sofas (unless defective)
- Items that have been used or assembled
- Custom or made-to-order items
- Items returned after 30 days
Color Variation
Product colours may vary slightly from images shown on our website due to photography lighting and screen display settings. Minor colour differences are not considered defects. If you believe there is a significant colour issue, please contact our support team.
Refund Process
Once your return is received and inspected:
- Refunds are processed within 5–7 business days
- Refund will be issued to your original payment method
- You will receive an email confirmation once the refund is processed
- Original shipping fees are non-refundable
- We reserve the right to refuse returns that do not meet our policy conditions
How to Start a Return
- Email us at cs@compressedsofas.com.au with your order number and reason for return
- Attach photos if the item is damaged or defective
- Our team will respond within 24 hours
- Once approved, ship the item back within 7 days
- Refund processed within 5–7 business days of receiving your return